Privacy Policy

Privacy Policy for Text Message Communications

Effective Date: June 6, 2025 | Last Updated: June 6, 2025

Bayview Solutions, LLC (“Bayview”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our text message services (SMS and MMS), and it supplements the general privacy policy found on our website.

By using our services or submitting your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

• Phone number – required to send and receive SMS messages
• Full name and contact information – if voluntarily provided
• User interaction data – such as opt-in status, opt-out requests, and message delivery logs
• Device information – such as carrier, time zone, and country code
• We do not knowingly collect personal information from children under the age of 13.

2. How We Use Your Information

• Send transactional and informational messages (e.g., appointment reminders, account updates)
• Provide customer support or respond to your inquiries
• Manage and improve our SMS communications
• Enforce compliance with legal requirements and terms of use
• We will not send promotional text messages without your explicit consent.

3. How to Opt In and Opt Out

• Opt-In: You may opt in by texting a keyword (e.g., “JOIN”) to our dedicated number or by checking a box during account signup or communication preference update
• Opt-Out: You may opt out at any time by replying with “STOP”, “CANCEL”, or “UNSUBSCRIBE”. You will receive a final confirmation message confirming your removal
• Message and data rates may apply depending on your mobile carrier.

4. Sharing of Information

• Service providers assisting with message delivery and support (under strict confidentiality)
• Legal or regulatory authorities when required by law, subpoena, or legal process
• Internal systems or affiliates for auditing, compliance, or customer service purposes
• We do not sell or rent your information.

5. Data Retention and Security

• We retain your information only for as long as necessary to fulfill the purposes outlined above or as required by law.
• We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, use, or disclosure.

6. Your Privacy Rights

• Request access to or deletion of your personal data
• Know what categories of information we collect and disclose
• Opt out of the sale of personal information (note: we do not sell data)
• Appoint an authorized agent to make privacy-related requests on your behalf
• To exercise these rights, email us at [email protected].

7. Changes to This Policy

• We may update this Privacy Policy periodically.
• If we make material changes, we will notify users via SMS or update this page with the revised policy and effective date.

8. Contact Us

• Bayview Solutions, LLC
• 233 3rd St. N., Suite 201
• Petersburg, FL 33701
• 📧 [email protected]
• 📞 866-546-9088